Home - Car Service CityFASA AWARD

Vision, Mission, Values and Philosophy

Our Vision Statement

To be the most recognized, trusted and respected brand in the car service industry.

Our Mission Statement

We strive to provide the best quality motor services through conveniently located workshops, at affordable prices – making our brands the consumers’ first choice for motor service, repair and support. This will be executed by the quality trained staff who are motivated to remain loyal and happy. The branches and staff are supported by the dedicated Head Office as well as the financial and management systems. We are committed to our core philosophies and we are proud of our work.

Our Values (for Employees and Franchisees)
  • In a service business, we are only the company we aspire to be with dedicated and talented people.
  • Company culture is an important characteristic of Car Service City.
  • We are a customer orientated business
  • We act with integrity and are honest about our work in order to be fair and ethical
  • Accountability to our customers, franchisees and employees, is clear.
  • Our passion and commitment from our staff set us apart, and therefore we select employees for the long term
  • Skills development, performance rewards and participation in a safe and healthy working environment is offered to all employees
  • Continuous improvement at the branch level from a hands-on involved head office
Our Philosophy
  • Excellence in all we do
  • Our principal assets are our people and reputation. We are committed to maintaining a culture of integrity and strong business principles.
  • The philosophy that we employ for culture fit and skill makes the franchises of Car Service City successful.
  • To deliver quality, relevant information to our franchisees from our vast pool of experience and constant knowledge
  • To understand our franchisees business ambitions – to become the problem solver and opportunity creator for all employees and franchisees.
  • To be committed to the growth of The City Group brand
  • To constantly add value by improving the quality and strength of our relationship with our franchisees, employees, suppliers and customers.